I swear the Big White Cube must have heard my grousing against it.
It did the most uncharitable act yesterday. I had just returned from a nice morning cycle along the beach, when I noticed there was a bad smell in the house. Then I noticed my Emac was emitting smoke!! And it wasn't even booted up!! And it was only barely a week old!! Outside, the sun was shining nicely and the sky a hospitable shade of blue.
Anyway. I gathered my nerves and called the AppleCare hotline--which for some bizarre reason directed me to a voice somewhere in Australia. Connection was awful, so after repeating myself for the seventh time, Voice burst out, Ma'am, you may be in danger! You'd better turn off your computer now and bring it to the service centre immediately.
I asked: You mean, I have to bring this hunk of hardware to the centre myself??
Voice: Yes Ma'am
Me: Can you get someone to carry the computer to the centre? It is kinda heavy (a total understatement)
Voice: No, Ma'am, we'll have to charge you a delivery fee
Me: Erm, I have to say this is pretty unfair. The computer was not installed for me when it was delivered. It could have been defective in the first place. It seems unfair to charge me for delivering something that was defective to begin with to the service centre.
Voice: Ma'am, I am so sorry this has to happen to you. I understand your frustration.
... and so on and so forth ... Voice went for about another five minutes telling me about how he empathized with me and "my frustrations"... I was drumming my fingers, thinking "understand, understand ... you(3) pi(4) yong(4)!
In the end, Pa and I took the Defect to the service centre. The address of the place says it is located in Ang Mo Kio, but the street directory says it is closer to Yio Chu Kang. That area of Singapore reminds me of a box of tangled-up electrical wires--there was even a Marine Parade New Town! We kept getting lost. We were racing against (the closing) time.
It was a good two hour ride. Pa and I managed to talk quite deeply about his newfound freedom, and his history. It was easy conversation, more comfortable than any we've had in ages.
I guess God works through recalcitrant computers too!